Privacy Policy
Last updated June 2026. This explains how we handle your data on Emerald Road.
1. What This Policy Covers
This Privacy Policy explains how Emerald Road (the "Platform") collects, uses, and protects information when you browse the Platform, plan a trip, or book a tour with one of our partner Agencies.
2. Information We Collect
We collect information you provide directly, such as your name, email, WhatsApp/phone number, and travel preferences when you use the trip planner or submit a booking. We also collect basic usage data automatically, such as pages visited and device/browser information, to help us improve the Platform.
3. How We Use Your Information
We use your information to operate the trip planner, process and route bookings to the relevant Agency, communicate with you about your trip, and improve the Platform's features and performance. We do not sell your personal data.
4. Sharing With Agencies and Partners
When you make a booking, the necessary details (name, contact information, trip dates, party size, and preferences) are shared with the Agency fulfilling that booking so they can deliver the service. We may also share limited data with payment processors solely to complete a transaction.
5. Cookies and Similar Technologies
The Platform uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.
6. Data Retention
We retain booking and account information for as long as needed to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your data subject to any legal retention requirements.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you, or to object to certain processing. To exercise these rights, contact us using the details below.
8. Children's Privacy
The Platform is not directed at children under 16, and we do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "last updated" date.
10. Contact Us
For privacy questions or requests, email hello@emeraldroad.az.